Resources & Guidance

for property owners, business leaders and concerned citizens.


Business Resources

Please utilize the following templates and guidelines for your businesses and organizations. Download in PDF format: Built for Zero_A Guide for property owners, business leaders and concerned citizens.

Employee Email




It is possible non-threatening individuals experiencing homelessness may present themselves at our doors seeking assistance. Our desire is to treat these guests with respect while also being mindful of the safety of our employees. We recommend the following guidelines in how we respond in these visits:

Assess the Situation

  • Keep or move the individual in/to common spaces
  • Call a coworker to your area if it makes you feel more comfortable
  • Use your best judgment regarding offering a refreshment
  • Let the individual know you will make phone calls to get them non-police help

Tulsa Resources

  • Homeless Outreach Team – 918.582.1200
  • COPES (crisis situation) – 918.744.4800

Of course, in the case of an emergency or life-threatening situation, immediately call 911.

If you’re experiencing any issues and have questions about what to do, reach out to [name/contact].


Visitor Policy

Does your office have a reliable screening process for visitors? You may have an existing HR policy about solicitors and non-employees entering restricted areas, but we encourage you to also think about how your front desk person and other employees handle encounters with individuals experiencing homelessness.

The following are sample policies regarding unauthorized visitors:


Our company does not allow unauthorized visitors of any kind, particularly beyond the borders of our entrance/front desk.

If an unauthorized visitor enters the building/door, remain professional but please ask him or her to leave immediately. If you determine the visitor poses a physical or verbal threat, contact the HR department or call 9-1-1.

If you believe the unauthorized visitor is experiencing homeless and is seeking food or shelter, please refer the person to a local shelter.



This is a private building / place of business, but we have visitors who enter and leave the building throughout the day. However, some of those visitors may be unauthorized, and it is important for the safety of our workplace environment that all employees know the steps to dealing with unauthorized visitors.

  • Determine if a visitor is authorized or expected in your workplace. Do not make assumptions. You have the right to ask for a name and purpose of the visit.
  • If the visitor is unauthorized but does not pose a threat, remain professional and ask him or her to leave.
  • If the visitor is unauthorized and poses a threat, contact the HR department or call 9-1-1.
  • If the visitor appears to be experiencing homelessness or is seeking food, shelter or financial assistance, please refer him or her to a local shelter.
CEO Breakfasts

If you’re the CEO of a company and interested to learn more about homelessness in Tulsa, contact us ( to schedule an informative breakfast with a select group of business leaders, social service and foundation leadership. Breakfasts are scheduled throughout the year.

Request Presentation


If your department or workforce would like an in-person presentation about the work agencies are doing to serve those in need in Tulsa, email We will customize a presentation to your needs that can include the following information:

  • Best practices for interacting with strangers
  • Ways to help nonprofits
  • Ways to help individuals
  • Update on work accomplished by A Way Home for Tulsa
  • Education on Coordinated Entry
  • Volunteer opportunities
  • Drafting policies

Other — do you have a specific issue? We have homeless and housing experts on hand to work on a solution for you!

Who is homeless?

Theoretically, Americans are only one paycheck away from living on the street.

As all of us know, America’s economy has had its ups and downs in recent years. The great recession created new challenges, including increasing numbers of individuals and families experiencing poverty and homelessness.

And sometimes it takes one health diagnosis (and the bills that follow) to force someone out of his home.

It’s a scary thought.

It’s also a scary thought that a healthy, active teenager could be diagnosed with a several mental illness in her early 20s, be unable to find the right treatment, and ultimately turn to the streets and self-medication.

Or what about the veteran who has served our country and returns with untreated post-traumatic stress disorder?

Or the teenager turned out of the home for being transgender?

Or the woman who escapes her abusive spouse with only her children and one small bag of clothes?

There are many reasons someone may experience homelessness – whether it is “couch-surfing” for one night or living on the streets for 20 years. But the fact is, most of us – even if we sympathize or donate to the local shelter – believe the person on the street ended up there at his or her own fault.

People experiencing homelessness are three times more likely to die than the general population across all age groups and often die from illnesses that can be treated or prevented.

No matter how someone loses his or her home, he or she is our fellow Tulsan. Be kind, make eye contact, and offer assistance in the form of making a call or providing a phone number to services (not cash).

When the community cares about addressing the issue of homelessness and when they share information about Tulsa’s efforts to do so, we can make a real impact – together.

Businesses Unite to End Homelessness

Helping the homeless is not just about the costs to our community or how Tulsa looks to visitors and prospective businesses… It is the right thing to do. And it’s something we can accomplish together.

It takes a collective effort to fight problems as complex and difficult as homelessness and mental illness. Tulsa, through its business and community leaders, nonprofit agencies, volunteer base, information-sharing and policy-making, is coming together to work on solutions.

This page houses a variety of resources for property owners, business leaders and other concerned citizens. If you’re experiencing an issue or have an idea to help Tulsa’s homeless, contact us at

Do you know the difference between homelessness, panhandling and mental illness? Test your knowledge and check your answers with the tabs below.



First-time homelessness is growing at an annual rate of 5% in Tulsa. Poverty is high, insurance coverage is low and funding for mental health and other critical programs is far below standard.

Individuals experiencing homelessness are your neighbors and fellow Tulsans. Many ended up on the street at no fault of their own and certainly not by choice.

Law/Ordinance: It is not illegal to be homeless nor to live or sleep on the street. If an individual is asked to leave private property and refuses, it is considered trespassing.


Most proactive panhandlers are not homeless, regardless of what their verbal or written solicitations say. The important note here is to differentiate the homeless population from the individuals holding up signs at highway exits or busy intersections.


Tulsa is a philanthropic city, and panhandlers take advantage of our generosity. The best thing to do is avoid giving cash or other gifts to panhandlers and direct your generosity to organizations serving those in need.


Law/Ordinance: Whether the person is truly in need, it is not illegal to make one, non-aggressive solicitation in Tulsa unless stepping or reaching into a roadway to do so. Is it illegal to make a second request if denied the first time. It is also illegal to make a verbal or physical threat while soliciting.

Mental Illness

Oklahoma is second in the nation in percent of the population with mental illness. But individuals with mental illness do not bring it upon themselves; mental illness and addiction are brain diseases – physical health issues just like any other, including diabetes or cancer.

The solution to mental illness is least likely to be incarceration, yet many of us choose first to call the police when we encounter someone who needs care.

Law/Ordinance: It is not illegal to have a mental illness. If someone with a mental illness commits a crime, the law does apply.

Who Should You Contact?

If you encounter a Tulsan who is experiencing homelessness, may have mental illness or substance abuse issue, or who is asking you for money in an aggressive manner, the answer is not always to call 9-1-1 or the police nonemergency number. The following is a resource list for non-threatening, non-emergency situations.

  • Homeless Outreach Team
    • 918.582.1200
  • Downtown Public Safety Ambassadors
    • 918.596.9100
  • COPES (crisis situation)
    • 918.744.4800
  • Social Service Assistance or Housing Support
    • 2-1-1

If you are an organization that should be listed here, please email us at

Are you searching for housing support?

Dial 2-1-1 any time, 24/7. This free and confidential phone service provides trained service specialists who give people in Tulsa and a 37-county area personalized help in finding financial assistance, food, clothing, health care, shelter, housing, counseling, support groups, legal aid, employment, and much more.


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